Privacy Policy

1. General Information

This Privacy Policy explains how Urzula Vol, based in Antwerp, Belgium (“we”, “us”, “our”), collects, uses, and protects your personal data when you visit or make a purchase from www.urzulavol.com (the “Website”).

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

When you use our Website, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by third-party providers)

  • Order history

  • IP address and browser data (via cookies and analytics)

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Provide customer support

  • Comply with legal and tax obligations

  • Improve our Website and services

4. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract (order fulfilment)

  • Legal obligations (accounting and tax laws)

  • Legitimate interests (operating and improving our business)

  • Consent, where required (e.g. marketing communications)

5. Sharing Your Data

We only share your data with trusted third parties necessary to operate our business, including:

  • Squarespace (website hosting and infrastructure)

  • Payment providers (such as Stripe or PayPal)

  • Shipping providers

  • Accounting or legal service providers, where required

These providers process your data securely and in accordance with GDPR.

6. Cookies

Our Website uses cookies to ensure proper functionality and to analyse traffic.

Squarespace may place essential and analytics cookies on your device. You can manage cookie preferences through your browser settings or the cookie banner displayed on our Website.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil orders

  • Meet legal, accounting, or tax obligations

When no longer required, your data is securely deleted or anonymised.

8. Your Rights Under GDPR

If you are located in the European Union, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us at urzulavol@gmail.com.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data. Payment information is processed securely by third-party providers and is never stored on our servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact

For privacy-related questions, please contact:
urzulavol@gmail.com